Terms & Policies


Please read the Terms and Policies carefully, as they contain important information regarding your legal rights, remedies, obligations, and how disputes will be resolved. Please contact us at info@cyclelastudio.com with any questions regarding these Terms and Policies.


GENERAL

By visiting www.cyclelabstudio.com, you are agreeing to these Terms and Policies. In order to access most features of the website, an account must be created. You are solely responsible for the activity that occurs on your account. Please notify us immediately of unauthorized use of your account. 

Website content and emails are a form of communication. You consent to receive communications from CycleLab electronically. By accessing our content, you are acknowledging that there may be risks and dangers associated with indoor cycling regardless of the precautions taken. 

REFUND

Class series purchases are nonrefundable, however, it may be shared and/or transferred to another rider. Unlimited memberships are non-refundable and cannot be shared between another rider, however, it may only be transferred to another rider at any time for the remainder of the membership.

CANCELLATION POLICY

Cancellations must be made by 5:30PM the day before the scheduled class without penalty. After 5:30PM, your account will be charged and/or you will forfeit one ride. Unlimited members will be charged $10 for cancellations made after 5:30PM the day before the scheduled ride. To cancel, please log into your account and unreserved yourself from the class. Upon cancellation, the class will be returned to your account for future use. 

LATE RIDERS

Please call in advance and let us know you are on the way! Bikes will be released 4 minutes before the scheduled class. To keep disruptions to a minimum, riders who arrive 5 minutes after the scheduled class will not be admitted.